I've only just sent that email and will hopefully hear back from them in the next day or two. "Have you spoken to GAK?" / "Go back to GAK" - I have contacted GAK and they in turn gave me a contact email for NI's distributors in the UK (2-Twenty-2) but they have so far failed to respond to my email so I have now emailed GAK back saying that as I see it, NI are not interested in helping and NI's UK distributors have not replied so please can they sort it out.
" - Unfortunately they don't appear to have a UK telephone support number and are only open for pretty much the same hours that I'm at work, and I don't think my work will be too impressed with me making phone calls to Germany. "To be honest, the guys over at NI are pretty good to deal with on the phone.
"Are you going from Komplete 6 to Komplete 9 ? Or Komplete 6 to Komplete 9 Ultimate ?" - I'm going from Komplete 6 to Komplete 9 (standard, not Ultimate), which should make it an upgrade. So I think it's now time to take it up a bit but I cannot find any UK contact numbers or direct email addresses for them online and am hoping that someone here can help on that score. Anyway, I decided to give them the benefit of the doubt and assumed they had misunderstood my original email (as they are in Germany) and replied back telling them that I had not bought the wrong product, please sort it out but I have not received a reply to this and I'm not sure that I will as their first email was extremely dismissive and for all intents and purposes was them washing their hands of the problem. So I email NI using their online help expecting them to say something like "sorry, our mistake we'll sort it for you" but instead I get a reply saying that I have bought a cross grade product and the serial number isn't valid unless I give them some more money to buy another product from them, despite a big sticker on the box saying "Update for all previous versions of Komplete".
sorry this serial number is invalid (or words to that effect). After 3-4 hours of installing the DVDs I finally got to the online authorisation procedure, entered the serial number that was enclosed in the box and. Recently I decided to update my copy of NI Komplete 6 to the latest version (Komplete 9) and so bought the update product from GAK.
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